In our store you can pay for your order by online credit card, Bank transfer. Payments are made with the help of reliable and fast PayLane service. After ordering, the Customer is redirected to the page remains PayLane site, where you can complete the payment, according to their preferences. Moreover It is possible to chose the option to pay the currier cash on delivery.
FAQ - Frequently Asked Questions
How can I unsubscribe?
Link to unsubscribe we are in the footer of each newsletter.
What if I don't remember the password for my account?
In the login/registration window you need to click the link "forgot your password?", and then enter the email address provided during registration. We will send a link to this address to the page where you specify and confirm the new password.
Benefits of creating an online store account?
First of all, you can store shipping addresses and data needed for invoicing, track your order, submit return forms and complaints and communicate more easily about orders, Customer Service.
Do I need additional software to use the online store?
The site is adapted for browsers: Google Chrome 23 and subsequent versions of the browser, Mozilla Firefox 16 and subsequent versions of the browser, an additional program that allows you to record is not necessary.
How can I subscribe to the newsletter?
You can subscribe to the newsletter by clicking on "newsletter" from the bottom menu (available on each page) or by marking the "Save me to newsletter" field when completing your order.
How can I contact Customer Support?
You can contact support by completing the feedback form available after clicking on the "Customer Support" button in the menu below. You can also send a message to the email address: help@italian-collection.com
How can I make a purchase?
Detailed information about the correct passage of the purchase process can be found on the "how to buy" tab.
Can I order a product without buying it?
Products that you add to the shopping cart or to the list are not booked. They ordered only at the time of payment in the case of online payment or at the time of placing the order in the case of cash on delivery.
How can I make sure that the purchase process has been carried out correctly?
After completing the purchase, you will receive an order confirmation e-mail.
Can I check what is happening with my order?
Basic information about your order is assigned a status that can be seen after logging in to your account. In addition, for registered users, we provide in your account the option of tracking the parcel, which redirects you to the website of the courier company directly to the screen containing information about your parcel.
Can I change or cancel my order?
Unfortunately, this is not possible, so please considerate and thoughtful purchase. A separate change or cancellation is available for individuals registered in the online store for a maximum of 15 minutes from the time of order.
What if I receive a damaged or incorrect product?
Contact Customer Support. You can do this through the contact form available after clicking on the "Customer Support" button in the bottom menu of the site or in Your Customer panel for each order.
At what point is the order charged to my Bank account?
The amount you transfer for the order will be charged to your account at the time of the order, however, transferred via PayLane service to our account only when your order is Packed and ready for shipment.
How long and how much does delivery cost?
The cost and estimated delivery time depends on the selected option:
Delivery by courier standard up to 5-7 working days, PRICE (including VAT).
Delivery by courier Express 3-4 working days, PRICE (including VAT).
When ordering more than 120 Euro, orders are sent free of charge by courier service standard.
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